Staying Protected Online
Important information about how to stay safe online
IVRFX operates globally in multiple languages and is regulated by the Financial Sector Conduct Authority (FSCA) in South Africa and the Cyprus Securities and Exchange Commission (CySEC) in the EU.
How to protect yourself online
Phishing
Fraudsters commonly attempt to obtain your personal information by impersonating a trusted company and/or presenting themselves as its employees, using similar email domains. Watch out for suspicious emails where the domains appear similar to an official source but with a tweak. These emails often contain spelling mistakes or improper formatting.
Secure browsing
Check that the website's domain always starts with https://secured.
Viruses and malware
Do not download files or programs from unknown sources to any of your devices.
Disclosing data
Never share your password details or sensitive account information with anyone (such as credit card details). IVRFX or other reputable companies would never ask for these details. Ensure that your personal data is not kept on unprotected hardware where it can become available to third party malware or hackers.
Consult Regulators
We urge you to consult the respective country’s regulator website, before conducting business with any investment firms, to ascertain which entities are licensed to provide investment services and their approved domains. Most regulators maintain approved and non-approved domains to help you verify legitimacy.
Suspicious contacts impersonating IVRFX
IVRFX does not engage in any type of investment or trading advice.
Our services do not extend to asset management or guaranteeing profits or any types of returns on investments. Employees of IVRFX will never contact you to persuade you to invest or open a specific position or guarantee any profits. If you receive this type of communication, cross-check the information with our company details in the website footer and inform them you will report it to the local authorities.
Under no circumstances will any employees of IVRFX ever contact you requesting to make a deposit and wire your money anywhere. The decision to fund your account is entirely yours and we can assist by contacting Customer Support. The only time we will contact you directly about payment is if your account funds fall below necessary margin requirements (margin call).
High Risk Investment Warning
No profits are promised. CFDs are complex instruments and come with a high risk of losing money.
Fraudulent Websites
We provide below a list with the fraudulent websites that we have identified over the years, however it is important to note that this list is not exhaustive:
- Alert uxcoins.io
- Alert promarketsfinance.com
You should avoid engaging in any communications with the above websites.
Common impersonation methods
- Promise guaranteed profit returns and urge investors to deposit funds via wire transfers to various bank accounts with different beneficiaries.
- Request investors to make additional deposits for tax purposes in order to proceed with withdrawals.
- Provide fake documentation such as brochures, contracts and/or bank guarantees with unauthorised and unverified electronic signatures.
- Ask investors to share bank account or credit card details or other personal data over the phone (we will never ask you to do this).
- Present themselves as the client's assigned asset manager and contact person (only clients manage their own accounts).
- Falsely inform investors that the Company is closing retail client accounts and upgrading all accounts to corporate/professional accounts, enticing deposits.
- Falsely inform you that the Company is transferring your account to another group entity and request bank and personal details to complete the transfer.
Report a Suspicion
Immediately report any suspicious activity to legal@ivrfx.com, privacy@ivrfx.com and your local police.
This is in case you receive any unsolicited telephone calls, emails or SMS from those trying to impersonate Markets or any other reputable third parties we engage with. For further details on the third parties in which we provide some of your information to, please see our Privacy Policy. Please also contact us should you notice any unauthorised transactions in your account or suspect that a third party may have access to your account information.
Official Websites & Channels of Communication
When following links from Social Media pages, please ensure you are directed to one of the official websites above, as scammers may also set up fake Social Media profiles in an attempt to direct users to false websites. Our official mobile applications are only available through the Apple App Store and Google Play Store.
To get in touch with us directly, click on Customer Support to access our Live Chat function.
Summary of how to stay safe online
- Be cautious of unsolicited approaches via email, calls, social media etc.
- Never give out your personal and financial information via telephone, social media platforms or emails.
- Never transfer money to a bank account at the request of a person who states they are acting on behalf of IVRFX.
- Always check whether the email address appears slightly different to the official one.
- Always check that the website is ‘https://secured’.
- Always consult the Regulator’s website for licensed entities websites.
- Do not download any files or programs from unknown sources to any of your devices.
- Do not share your password and account details with anyone.
- Reputable companies will never request personal account or payment information.
- Help us tackle online fraud by getting in touch with us immediately if you have any suspicions.
How does IVRFX protect your information?
We have a strong team of professionals constantly monitoring unusual and irregular activities in online activities and payments. They are ready to respond to any request or incident that may occur. Please contact Customer Support for any suspicious activity happening to your account.
Our Data Protection Officer is ensuring GDPR compliance within IVRFX. The company is regularly audited by internal and external parties against all controls and monitoring tools used to protect our systems and data. Please contact our Data Protection Office at privacy@ivrfx.com.
Keep monitoring this page for additional fraudulent websites identified to be impersonating the Company, the IVRFX brand or our holding company.
Keep monitoring this page
We update it with additional fraudulent websites identified to be impersonating the Company, the IVRFX brand or our holding company.
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